At PulseOne Integrated Solution ("Pulse1"), we are committed to helping our customers get the most out of our E-Lab Management Software. This Customer Support Policy outlines how we provide assistance.
How to reach support
- Email: support@pulse1.in for technical and account-related help.
- Sales: sales@pulse1.in for plan and purchase enquiries.
- Government / GeM: egov@pulse1.in for government buyers.
- Contact form: available on our Contact page.
Scope of support
Our support covers questions about using the software, account access, billing enquiries and general guidance on features such as patient management, billing, tests, samples and reports.
Response approach
We aim to acknowledge and respond to support requests as promptly as reasonably possible during standard working hours. Complex issues may require additional time to investigate and resolve.
Your part
To help us assist you quickly, please provide clear details about your query, including your account information and a description of the issue or question.
Changes to this policy
We may update this Customer Support Policy from time to time. Updates will be posted on this page with a revised date.
Contact us
For any questions regarding this policy, please contact us at support@pulse1.in or sales@pulse1.in.
PulseOne Integrated Solution, Birua Complex, Hethu, Behind Ranchi Airport, Hatia, Ranchi 834004, Jharkhand, India.