PulseOne Integrated Solution ("Pulse1", "we", "us" or "our") respects your privacy. This page explains how we handle personal data and the rights you have. It adds to our Privacy Policy and Cookie Policy.
Who we are
PulseOne Integrated Solution, Birua Complex, Hethu, Behind Ranchi Airport, Hatia, Ranchi 834004, Jharkhand, India, is responsible for personal data collected through this website (as "data fiduciary" under India's DPDP Act and "controller" under the GDPR).
Personal data we collect on this website
- Details you send through our forms: name, lab or organisation, email, mobile number, city and message.
- Details from partner and candidate applications, where you choose to send them.
- Basic technical data, and analytics data only if you allow analytics cookies.
Why we use it
- To reply to your enquiry or demo request (your consent, or steps you ask us to take before a contract).
- To provide and support the Pulse1 service you sign up for (performance of a contract).
- To keep the website secure and improve it (our legitimate interests, or your consent for analytics).
- To meet legal obligations, such as tax and accounting records.
Lab and patient data in the Pulse1 software
When a lab uses Pulse1, the lab decides what patient data is entered into the software. We process that data on the lab's behalf, only to provide the service, and we do not sell it. Patients who want to use their rights over a lab report should contact the lab first; we will help the lab respond.
How long we keep data
We keep personal data only as long as needed for the purposes above, or as required by law. Enquiries that do not lead to a service are deleted after a reasonable period.
Your rights
Depending on where you are and which law applies, you can:
- Access the personal data we hold about you.
- Correct or update inaccurate data.
- Erase your data where it is no longer needed.
- Withdraw consent at any time, for example through .
- Nominate another person to use your rights if you are unable to (DPDP Act).
- Object to or restrict certain processing, and ask for data portability (GDPR).
- Complain to the Data Protection Board of India, or to your local data protection authority if you are in the EU.
How to use your rights
Email support@pulse1.in with the subject "Data request". We may ask you to confirm your identity before we act, and we will respond within the time required by the applicable law.
Grievance officer
Name: [to be added]
Email: [to be added]
Address: PulseOne Integrated Solution, Ranchi 834004, Jharkhand, India
Data security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No system is completely secure, but we work to protect your data and will act promptly if an incident occurs, including notifying people and authorities where the law requires.
Transfers outside India
Some service providers we use, such as hosting or email providers, may process data outside India. Where this happens, we take steps to protect the data as required by law.
Children
This website is meant for lab owners, healthcare professionals and businesses. We do not knowingly collect personal data from children through it.
Changes to this page
We may update this page as laws or our practices change. Updates will be posted here with a revised date.